How Can We Help Today?
Whether you have a question about saunas, red light therapy panels, or cold plunges, our team is ready to assist. Owned and operated by BioHack Vital Life.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for complete details on how to start a return and what qualifies.
Can I exchange a product for a different model?
Exchanges are handled through our returns process. Simply initiate a return and place a new order for the model that better fits your space and routine. Refer to our Return Policy for full details.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use light waves to generate warmth at lower ambient temperatures, while traditional saunas heat the air around you for a classic steam-room feel. Consider the space you have available, your preferred temperature range, and how each style fits into your daily wellness routine.
What should I know before purchasing a cold plunge?
Cold plunges vary by tub capacity, insulation quality, and temperature control options. Think about where you plan to place it, whether indoors or outdoors, and review each product page for dimensions, materials, and power requirements to find the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Our support team aims to answer every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking provided on every shipment.
30-Day Returns
If something is not the right fit for your space, our return process is straightforward and backed by our Return Policy.
